To receive your room access code, we need a photo of your passport, adhering to the following rules:
1. The photo must be fully legible.
2. Please do not obscure or retouch any information.
3. The page with your photo must be uploaded in full.
4. The page with your registration must clearly show the passport series and number.
5. Documents must be uploaded for all guests.
Address: Moscow, Krasnoprudnaya St. 24/2
70m from Krasnoselskaya Metro Station
7-minute walk from the three train stations
Login: vnorke
Password: 2020bol5
The luggage room is located on the 1st floor behind a glass door labeled «Bagaжнaя» (Code: 1313#).
This service is included in your booking and is available:
• 12 hours before check-in
• 12 hours after check-out
Entry from Krasnoselskaya Street. Open-air parking is free (spaces not guaranteed).
To access, contact the administrator at: +7 925 545 74 73
We offer early check-in under the following conditions:
1. For a 100% guarantee, we recommend booking an additional night.
2. If a room becomes available earlier due to a guest’s departure, you can check in for 50% of the daily rate. Room availability can only be confirmed on the day of check-in by contacting the administrator.
We offer late check-out under the following conditions:
1. For a 100% guarantee, we recommend booking an additional night.
2. If the room is not booked on the day of departure, you can extend your stay until 18:00 for 50% of the daily rate. Availability can only be confirmed on the day of departure by contacting the administrator.
We provide the necessary closing documents as scans, via EDI, or by Russian Post. To request them, please message us on WhatsApp with the following details:
1. Which room category to specify: yours or «Standard Single Room»?
2. Include breakfast (if applicable) in the total cost or as a separate line?
3. Include early check-in and late check-out (if applicable) in the total cost or as separate lines?
4. List of required documents (default: UPD and certificate).
5. Delivery method: email/SBIS/Russian Post.
6. Delivery address if sending by Russian Post.
We cooperate with the online store of healthy food products VkusVill. The cost of a breakfast is 900rub.
1. Wake up Alice.
2. Go to ya.cc/hotel-login.
3. Log in with your Yandex ID so Alice can personalize your experience and activate a Yandex Plus trial.
4. Ask Alice for the activation code: «Alice, what’s the activation code?»
5. Enter the code on the activation page.
The cost of the self-laundry service is 400 RUB. It is available in the room of the maids on the 1st floor (wing 101-106) from 16:00 to 20:00. Please inform us when you are ready to come, and we will pass the information to the maids. Please note that you must bring your own laundry detergent.
There is one iron on each floor of the hotel. On the ground floor, the irons are located in wing 101-106.
A baby cot is available upon request at our hotel, and we will be happy to provide it to you if available.
Daily wet cleaning and towel changes.
Bed linen changes every three days.
For long-term stays, cleaning is every five days.
Link to rules: https://en.norke.ru/rules/
Link to charges: https://vnorke.bitrix24.ru/~0msZy
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