These Rules for the provision of hotel services in the hotel «Norke» (hereinafter referred to as the Hotel or Contractor) are developed on the basis of the Decree of the Government of the Russian Federation dated 18.11.2020 No. 1853 «On approval of the Rules for the provision of hotel services in the Russian Federation» (hereinafter referred to as the Resolution).
1. GENERAL PROVISIONS
1.1. In cases not provided for by these Rules, the Hotel, Consumers and Customers of hotel services are guided by the current legislation of the Russian Federation.
1.2. The Hotel is intended for temporary residence of citizens for a period agreed with the Hotel. The minimum period of stay in the Hotel is 2 hours. The deadline for continuous stay in the Hotel is not set.
1.3. The Contractor provides round-the-clock service to Consumers arriving at the Hotel and departing from the Hotel.
1.4. These Rules and information about the Contractor and the services provided by him in Russian are posted on the official website of the Hotel, in the information folder / stand at the reception desk of the Hotel, as well as in each room of the Hotel in the Rules of Accommodation.
1.5. When performing actions to make a request for booking Rooms, or directly when making a Room reservation, the Customer or Consumer thereby confirms that he is familiar with these Rules, agrees with the terms of the Hotel’s provision of hotel and related additional services, and also consents to the processing of his personal data in accordance with Article 9 of the Federal Law «On personal data» dated 27.07.2006 No. 152-FZ.
1.6. The consumer (Customer) independently familiarizes himself with these Rules.
1.7. The basic concepts used in the context of this provision have the following meanings:
«Hotel» is a property complex (building and adjacent territory) intended for the provision of services;
«Hotel services» — a set of services for providing temporary accommodation in a Hotel, including related services, the list of which is determined by the Contractor and brought to the attention of the Consumer in accordance with the requirements of current legislation;
«Additional hotel services» — Hotel services, the cost of which is not included in the Room Price;
«Room» — a room in a Hotel intended for temporary residence and corresponding to the parameters set by the Contractor for each category of Rooms;
«Contractor» — LLC «Yug» (hereinafter also — «Hotel»), which provides hotel services to consumers on a reimbursable basis.
«Guest» or «Customer» is a natural or legal person who intends to order or purchase, or who orders or purchases Hotel Services in accordance with the contract on the basis of which Hotel Services are provided (hereinafter referred to as the Contract) in favor of the Consumer. The written form of the contract is considered to be complied with in the case of drawing up one document (including electronic) signed by 2 parties, or confirmation by the Contractor of the application sent by the Customer (Guest) To the Contractor, as well as in case the Customer (Consumer, Guest) performs actions aimed at receiving services (including payment by the Customer (Consumer, Guest) of the corresponding amount to the Contractor).
«Consumer» — a citizen who has the intention to order or purchase, or who orders or purchases (both independently and through the Customer) and (or) uses Hotel Services exclusively for personal and other needs not related to the implementation of entrepreneurial activity (hereinafter referred to as the Consumer or Guest);
«Website» is the official website of the Hotel on the Internet, located at https://norke.ru;
«Booking» — securing a room (a place in a room) in a hotel for the consumer on the terms determined by the customer’s or consumer’s request and confirmation of this request by the contractor;
«Local time» — the time at the location of the Hotel (Moscow);
«Check—out time» is the time set by the Contractor for the arrival and departure of the Consumer.
The check–in time for accommodation at the rates set per day of stay is 15:00.
Check–out time when staying at the rates set for the day of stay is 12:00.
«Check-out time (check-out time)» is the time set by the contractor for the departure of the consumer;
«Check-in time» — the time set by the contractor for the arrival of the consumer;
«Room price (room space)» — the cost of temporary accommodation and other related services determined by the contractor, provided for a single price.
«Night» — for the purposes of these Rules, «days» means a period of time starting from the Check-in Time (15:00) and ending with the Check-out time (12:00) of the day following the day of arrival of the Consumer.
«Room price» is a tariff defined as the cost of temporary accommodation and other related services determined by the Contractor, provided for a single price.
«Operator of personal data» — Limited liability company «Yug», OGRN: 1217800173084, TIN: 7801706175, registration address: 199106, St. Petersburg, line 27-Ya V.O., 8 letter A, sq. 8.
2. BOOKING PROCEDURE AND CONDITIONS
2.1. Booking of Rooms in the Hotel is carried out by the Contractor, if there are available rooms, by accepting a booking request from the Consumer or the Customer by phone, e-mail and other means of communication, which allows to establish that the request comes from the Consumer or the Customer. For booking through the Hotel’s website — the application form is installed on the website. The contract with the Customer may specify the application form and booking features for this Customer.
2.2. Booking a Hotel room is carried out by sending an application to the Hotel Reservation Department at the following contacts:
tel. +7 926 780 55 04;
e-mail: booking@vnorke.ru.
2.3. The Hotel undertakes to provide the Guest with an available Room corresponding to the booked category. The Hotel does not provide an opportunity to book a specific Room belonging to this category.
2.4. The following types of booking are used in the Hotel:
2.4.1. Guaranteed booking is a type of booking that is made at the prior request of the Customer or the Consumer and provides for an advance payment by the Consumer or the Customer in the amount of the cost for the entire period of stay at the Hotel or the first night of stay at the Hotel with subsequent payment upon arrival of the unpaid period of stay, or the provision of a letter of guarantee for payment (if this is provided by the contract with By the customer). With a guaranteed reservation, the Hotel waits for the Guest until the Check-out time of the day following the day of the scheduled arrival. When placing a Guest in a Hotel, the advance payment is counted as payment for accommodation in the Room.
The booking / payment guarantee must be provided by the Consumer or the Customer no later than 13:00 local time on the day of arrival, unless otherwise provided by the contract with the Customer. If the Consumer (Customer) does not provide a guarantee within the period specified above, the booking is considered non-guaranteed and the conditions of non-guaranteed booking provided for in clause 2.4.2 are subject to application to such booking.
In case of late cancellation of the guaranteed reservation, late arrival or no-show of the Guest, he or the Customer will be charged in accordance with the terms of the tariff. An untimely cancellation of a reservation is a refusal received by the Contractor after the Check-in time of the day of the planned arrival, unless otherwise provided by the terms of the contract with the Customer or the terms of a special tariff. The arrival of the Guest after the Check-in time of the day of arrival and before the Check-out time of the next day is considered late. If you are late for more than a day, the guaranteed reservation is canceled. Non-arrival is the non-arrival of a Guest at the Hotel before the Check-out time of the day following the day of the scheduled arrival.
2.4.2. Non—guaranteed booking is a type of booking in which an advance payment is not made by the Consumer and/or the Customer, other types of guarantees are not provided. The Hotel waits for the Guest until 18:00 on the day of arrival, unless otherwise stipulated by the contract with the Guest or the Customer. The Hotel reserves the right, subject to a high load of more than 90%, if it is impossible to obtain the necessary information from the Guest or from the Guest’s representative by all available means of communication, to cancel this reservation after 18:00.
At a later arrival of such a Guest at the Hotel, his settlement is made out as a check-in without prior reservation, in accordance with the availability of rooms available for sale.
2.5. The Hotel reserves the right to set periods for which reservations can only be made according to the guaranteed type.
2.6. When booking by the Customer — a legal entity or by the Customer — an individual entrepreneur (corporate clients, travel agencies, tour operators, global booking systems, etc.), the amount and timing of the advance payment, applicable types of guarantees and other booking conditions are subject to application according to the contract with the Customer and may differ from those specified in these Rules.
3. THE ORDER OF ACCOMMODATION IN THE HOTEL
3.1. The operating mode of the Hotel is round-the-clock.
3.2. Accommodation in the Hotel is possible:
• by prior reservation;
• without prior reservation.
3.3. In the absence of pre-booking, check-in is possible only if there are Rooms available for sale and settlement.
3.4. The guest is obliged to sign the registration card with a detailed indication of all the items available in it in accordance with the data of the identity document, sign it with his own hand and indicate the date of filling in. In the case of automated filling of the registration card by a Hotel employee, the Guest is obliged to verify the accuracy of all the information indicated there and sign it with his own hand. The Guest’s signature in the registration card means confirmation of the accuracy of the information provided about himself and agreement with the rules of residence.
3.5. A hotel room is provided to guests upon presentation of an identity document:
— passport of a citizen of the Russian Federation certifying the identity of a citizen of the Russian Federation on the territory of the Russian Federation;
— passport of a citizen of the USSR, certifying the identity of a citizen of the Russian Federation, before replacing it with a passport of a citizen of the Russian Federation within the prescribed period;
— birth certificates — for a person under the age of 14;
— passport of a citizen of the Russian Federation, certifying the identity of a citizen of the Russian Federation outside the Russian Federation, for a person permanently residing outside the Russian Federation;
— temporary identity card of a citizen of the Russian Federation;
— passport of a foreign citizen or other document established by federal law or recognized in accordance with an international treaty of the Russian Federation as an identity document of a foreign citizen;
— a document issued by a foreign state and recognized in accordance with an international treaty of the Russian Federation as an identity document of a stateless person.
3.6. The Hotel must register all Consumers arriving at the Hotel and departing from it, in accordance with the current regulations of the Russian Federation on registration and migration registration.
Based on the Order of the Federal Migration Service of Russia dated 11.09.2012 N 288 (ed. dated 19.01.2015, with amendments. dated 09.02.2018) service certificates are not documents certifying the identity of citizens of the Russian Federation, necessary for registration.
On the basis of the Decree of the Government of the Russian Federation No. 9 dated 15.01.2007 «On the procedure for migration registration of foreign citizens and stateless persons in the Russian Federation», foreign citizens and stateless persons are required to present a migration card and a document confirming the right to stay in the Russian Federation (valid visa, residence permit, temporary residence permit accommodation and/or others)
3.7. Check-in at the hotel of minors who have not reached the age of 14 is carried out on the basis of identity documents of parents (adoptive parents, guardians), accompanying person(s), provided that such accompanying person(s) consent of legal representatives (one of them), as well as certificates about the birth of these minors.
3.8. Check-in at the hotel of minors who have reached the age of 14, in the absence of legal representatives being near them, is carried out on the basis of identity documents of these minors, subject to the consent of legal representatives (one of them).
3.9. Cohabitation in one room of persons under the age of 18 is allowed at the Hotel.with persons who have reached the age of 18, only if one of the conditions listed below is met:
• these persons are in a documented relationship, namely, a child with a mother, father, guardian, trustee, representative of the guardianship and guardianship authority;
• with the written permission of parents, guardian, trustee;
• with the written permission of the guardianship and guardianship authority.
3.10 Upon check-in at the Hotel, documents must be presented for each Consumer staying in the Room.
3.11 In the absence of the documents specified in this section of the Rules, the Hotel has the right to refuse accommodation.
4. PAYMENT PROCEDURE FOR SERVICES PROVIDED BY THE HOTEL
4.1. The room price and the list of Hotel services included in the Room Price are set by the current Price List of the Hotel. The prices set by the Price List are differentiated depending on the Room category, the number of people staying in the Room, and other factors and are valid for a period of time set by the Hotel.
4.2. The Room price for each Consumer / Customer is set at the time of booking according to the current Price List. At the time of booking confirmation, the Consumer / Customer accepts and agrees with the Room Price and does not have the right to subsequently request its change when staying at the Hotel.
4.3. Payment for hotel services can be made in cash in Russian rubles, by bank cards, or by bank transfer, as well as when paying on the Hotel’s website or partner sites using Internet acquiring according to the Price List valid on the date of booking confirmation.
Payment for services at the Hotel by bank card can be made:
• by the cardholder for services rendered to him personally;
• by the cardholder for Hotel services rendered to a third party (Consumer), upon presentation by the cardholder of a passport (or other document specified in paragraph 3.2 of these Rules) and filling in the «Consent to pay for hotel services by bank card» in the form established by the Hotel.
4.4. The Consumer / Customer is obliged to pay for Hotel services and other paid services rendered to him in full, therefore, accommodation in the Hotel is carried out only after payment of an advance security payment in the amount of the Room price for the entire period of stay in the Hotel.
4.5. The fee for hotel services is charged in accordance with the accommodation rate and check-out time, which is provided for by the selected tariff.
4.6. Upon expiration of the paid period of stay, the Consumer is obliged to vacate the Room or extend the period of stay in the Room. The period of stay can be extended only if there are Rooms available for sale in the Hotel, otherwise the Hotel reserves the right to refuse to extend the stay. The fee for the extension of the stay is charged according to the Price List valid on the day of departure in the following order:
when checking out after the Check-out time before 18:00 of the current day local time, the Guest (Customer) pays 50% of the Room Price according to the tariff of the day of the previous Check-out time;
when checking out after 18:00 local time of the current day, the Consumer (Customer) makes a payment in the amount of 100% of the Room Price according to the tariff of the day of the previous Check-out time.
4.7. If there are available Rooms, the Hotel can provide the Consumer with a room before the Check-in time. In this case, the accommodation fee is charged in accordance with the Price List valid on the date of the planned arrival, and in the following order:
when booking a Room for a day or more and placing a Guest from 06:00 to 12:00 on the date of arrival, the Hotel charges a fee of 50% of the Room Price according to the rate of the current stay;
when booking a Room for a day or more and placing a Guest from 00:01 to 06:00 of the arrival date, the Hotel charges a fee of 100% of the Room Price according to the rate of the current stay;
4.8. When children under 6 years old are accommodated in the same Room with accompanying adults without providing an extra bed, no additional fee is charged. When accommodating children from 7 years and adults, the Hotel charges a fee according to the current Price List in strict accordance with the capacity of the rooms. The child’s age must be confirmed by a birth certificate or a corresponding entry in the passport of one of the parents. An extra bed is provided upon prior request of the Guest (Customer). The Hotel has the right to refuse to provide an additional bed if its installation in the Room is not provided.
4.9. The Consumer (Customer) is obliged to notify the Hotel in writing no later than 24 hours before the Check-out time of the day of the planned departure. Upon notification later than the specified period, the Hotel has the right to withhold from the Consumer (Customer) a fee for the downtime of the room (main and additional beds in the room), in the amount of the cost of one night’s stay in the Room.
4.10. The refund is made in the same form in which the payment for the Hotel services was made. To make a refund, the Consumer must contact the Reception and Accommodation Service with a handwritten application, to which it is necessary to attach a copy of the identity document, as well as a document confirming the payment (check, payment order, bank statement, etc.).
4.11. In order to refund money for hotel services paid through a travel company, booking agency, etc., the Consumer must contact the organization that accepted the payment.
5. THE PROCEDURE FOR PROVIDING SERVICES
5.1. The Hotel provides services, the cost of which is included in the price of accommodation, namely:
• Daily room cleaning, change of bed linen 1 time in three days, change of towels — daily;
• accommodation for children under 6 years of age (without providing them with an extra bed and food services)
• ambulance call;
• use of a first aid kit;
• call a taxi;
• wake up to a certain time;
• provision of sets of sewing accessories: needles, threads;
• provision of a set of dishes and cutlery;
• provision of drinking water, boiling water;
• provision of an iron, ironing board;
• free Wi-Fi;
• luggage storage;
• information about places of interest and leisure;
• delivery of correspondence addressed to the Consumer to the Room upon its receipt;
• other types of services without additional payment, at the discretion of the Contractor.
5.2. The Consumer has the right to use, in accordance with the established procedure, additional hotel services provided by the Contractor. The list of additional hotel services is indicated in the Price List, posted in Russian in the information folder of the Reception and Accommodation Service. Additional hotel services are provided by the Contractor only with the consent of the Consumer.
5.3. The Contractor has the right, if necessary, to change the order and place of provision of additional hotel services.
5.4. In case of loss, the room key is issued only upon presentation of an identity document by the Consumer.
5.5. In case of loss of the key or key card from the room, the Guest pays its cost in accordance with the price set by the Hotel Price List, posted in Russian in the information folder of the Reception and Accommodation Service.
5.6. Upon leaving the Hotel, the Guest makes a final payment for the services provided, including additional services provided, including city, long-distance and international telephone conversations, except for calls inside the Hotel, and hands over the room key to the administrator. If the Guest has not used the additional services or has used them partially, the Guest receives a full or partial refund of the deposit.
5.7. The maximum period of stay is not set.
5.8. After checking into the room, within one hour, the Guest is obliged to inform the administrator of the Reception and Accommodation Department (reception desk) about the damage he found to the equipment and equipment of the hotel room. In the absence of a statement and the administration finds damage, loss or damage to the property of the Hotel at the departure of the Guest, the Guest compensates for material damage to the Hotel. In case of refusal of compensation for damage, the Hotel has the right to apply to the bodies of the Ministry of Internal Affairs, as well as to the judicial authorities in accordance with the current legislation.
5.9. Out of turn, if there are available rooms, the Hotel accommodates:
• Heroes of the Russian Federation and the Soviet Union, full holders of the Order of Glory;
• Participants of the Great Patriotic War and equivalent categories of citizens;
• Disabled persons of the first, second and third groups, as well as persons accompanying them;
• Employees of the Prosecutor’s office, employees of internal affairs bodies, employees of judicial bodies, courier communications, tax service, employees of federal government communications and information bodies (in the performance of their official duties).
6. DUTIES OF THE GUEST
6.1. Guests are obliged to comply with the accommodation procedure established by the contractor.
6.2. Guests staying at the hotel are obliged to take care of their property and equipment. The guest, in accordance with the legislation of the Russian Federation, compensates for full damage in case of loss or damage to the property of the Hotel, and is also responsible for other violations committed. Damage to property is considered damage to materials (items), after which these materials (items) lose their original qualities. In case of loss or damage to the property of the Hotel, the Guest is obliged to compensate for the damage when leaving the Hotel. The amount of damage is determined by the prices according to the Price List approved by the General Director.
6.3. Guests are obliged to observe cleanliness and order.
6.4. Guests are obliged to observe silence from 23.00 hours to 7.00 hours.
6.5. Guests are required to comply with fire safety regulations.
6.6. Upon expiration of the paid period of stay, the Guest is obliged to vacate the occupied room and pay for all additional services that he used in full.
6.7. Before leaving the room, the Guest is obliged to make sure that the windows and doors are carefully closed, electrical appliances and electric lights are turned off, water intake taps are closed.
6.8. In order to ensure the safety of the Hotel residents, the admission of their Guests is regulated. The admission of Guests can be carried out only on the basis of an identity document. An employee of the Reception and Accommodation Service takes a copy of the identity document provided by the Guest.
6.9. Guests who are not registered in the hotel can stay in the room only at the request of the resident and only from 8:00 to 23:00 hours. After 23 hours, Guests are required to arrange their stay at the hotel — register at the Reception and Accommodation Department according to the current rules with 100% (one hundred percent) payment for accommodation.
6.10. Upon leaving the Hotel, the consumer is obliged to notify the administrator of the Reception and Accommodation Service, make a full payment for accommodation and additional services provided, and hand over the room key.
7. IT IS NOT ALLOWED IN THE HOTEL
7.1. Leave unauthorized persons in the room in their absence.
7.2. To transfer to unauthorized persons the room key and the Guest card, as well as in the case of obtaining an access code to the electronic lock installed in the door of the room, to transfer to unauthorized persons such an access code.
7.3. Stay in a room with pets and birds.
7.4. Store bulky items in the room (boxes, boxes larger than 50×50 cm. must be stored in the Hotel’s storage room in order to ensure the convenience of cleaning the room, as well as the personal safety of Guests), explosives, toxic materials, weapons, narcotic substances. Weapons, as well as other valuables should be kept in a safe.
7.5. While on the territory of the Hotel, have cold and firearms with you and keep them in the room.
7.6. Use electrical and electric heating devices not included in the list of room equipment (televisions, audio and video recorders, electric boilers, electric kettles, electric cookers, electric stoves, etc.). In order to ensure fire safety, the Hotel administration reserves the right to withdraw these devices for storage before the Guest leaves the Hotel.
7.7. Rearrange and move furniture without the consent of the Hotel administration.
7.8. Smoking, including electronic cigarettes, is strictly prohibited on the territory of the Hotel and in the Hotel rooms. In case of violation of this rule by the Guest, the Hotel administration reserves the right to demand from the Guest a fee for special room cleaning in the amount of 5000 (five thousand) rubles by charging this amount to the Guest’s account.
7.9. Disturb the peace of other Guests by creating noise.
7.10. Openly carry any types of civilian, service, combat weapons available to Hotel Guests, including in the performance of their official duties, as well as special equipment.
7.11. To drink alcoholic beverages, as well as to eat food in public areas of the Hotel that are not intended for this (lobbies, halls of floors).
7.12. Stay in the Hotel in narcotic, toxic and alcoholic intoxication.
7.13. Violate the rights of other Hotel guests by threats, obscene language, assault.
7.14. Throw garbage and other objects out of windows.
7.15. Use candles and pyrotechnic devices (fireworks, sparklers, firecrackers, etc.), use an open fire.
7.16. Violate the norms of the current legislation of the Russian Federation.
8. DUTIES OF THE HOTEL
8.1. To ensure the quality of services provided by the Hotel in an appropriate amount.
8.2. Provide full information about the services provided by the Hotel, the form and procedure for their payment, post information at the reception desk, the Hotel Website and the Hotel Reception and Accommodation Service.
8.3. Provide at the first request of the Guest a «Book of reviews and suggestions», which are located at the reception desk in the Reception and Accommodation Service of the Hotel.
8.4. Immediately consider the claims and complaints of Guests.
9. ADDITIONAL INFORMATION ABOUT LIVING CONDITIONS
9.1. The Hotel has the right to refuse the Guest to check into the Hotel if the Guest is in narcotic, toxic and alcoholic intoxication.
9.2. The Hotel has the right to refuse the Guest further accommodation in the Hotel in case of violation of these Rules and late payment of Hotel services.
9.3. In case the Guest refuses accommodation on the day of settlement, the full amount is refunded if the Guest approached the Reception desk within the first hour after settlement and did not use the room. The supervisor of the room fund and public areas, after checking, assigns the status of «Clean» to the room.
9.4. If the Guest used the room or approached the Reception desk in order to refuse the room later than 1 hour after check-in, the refund for the first day of stay is not made.
9.5. In case of expiration of the period of stay and in the absence of a Guest in the room from 12:00 to 14:00, if the stay is not extended and not paid on time, the Hotel administration has the right to create a commission, make an inventory of the property in the room of the absent Guest, and vacate the room. The administration places the guest’s belongings for temporary storage in the Room Fund Service. The administration places material values in the form of cash, precious metals, valuable documents for temporary safekeeping in the safe of the Reception and Accommodation Service.
9.6. The procedure and rules for storing and receiving property from the Room Fund Service and the Reception and Accommodation Service, approved by the General Director of the hotel and is held by employees of the relevant services.
9.7. The Hotel, in accordance with Article 925 of the Civil Code of the Russian Federation, is responsible for the safety of the Guest’s belongings, with the exception of money, other currency valuables, securities and other precious things that were not deposited for temporary storage by the Guest in the individual safe provided to him by the Hotel (if available), regardless of whether this safe is located in his room or in another room of the Hotel. The guest is obliged to exclude the transfer of the key and this code from the safe to third parties. The safe, if there are valuables in it, must be closed.
9.8. The Hotel is not responsible for the loss of money and valuables that have not been deposited in a storage room, an individual safe or a safe deposit box located in the Reception and Accommodation Service.
9.9. A guest who discovers the loss, shortage or damage of his belongings, immediately informs the Hotel administration about it through the Reception and Accommodation Service. Otherwise, the Hotel is not responsible for the safety of things.
9.10. If forgotten items are found, the Hotel immediately notifies the owner of the items, if the owner is known. The Hotel keeps the thing forgotten by the Guest in the Hotel for 3 months. Valuables and money are kept for up to 1 year.
9.11. The Contractor reserves the right to conduct operational video filming in public areas (lobby, halls, corridors) in order to ensure the safety of guests and employees of the Hotel. The guest takes note and does not object to the fact of use in the premises of the Hotel (except for rooms and toilet cubicles) video surveillance systems.
9.12. When resolving conflict situations, the Guest and the Hotel are guided by the Law of the Russian Federation «On Consumer Rights Protection», Decree of the Government of the Russian Federation dated 18.11.2020 No. 1853 «On approval of the Rules for providing hotel services in the Russian Federation».
9.13. In case of non-compliance with these rules by the Guest, the latter may be evicted from the Hotel without explanation.
9.14. The Guest consents to the processing by the Limited Liability Company «Yug», registration address: 199106, St. Petersburg, line 27-Ya V.O., 8 letter A, sq. 8 (hereinafter also the Operator), of his personal data in accordance with Federal Law 152-FZ of 27.07.2006 «About personal data» by signing the guest’s registration card.
The consent is given by the guest to the mixed processing of his personal data (with and without the use of automation tools), for the purposes of concluding with the Operator and/ or with third parties, including (but not limited to) contracts for the provision of hotel services, the provision of hotel and other services, the provision of personal data of the guest to the migration registration authorities in accordance with the legislation, the implementation of the Operator’s statutory activities, as well as in cases established by applicable law.
The personal data provided by the guest to the Operator includes, including (but not limited to), surname, first name, patronymic, year, month, date and place of birth, registration address, passport data of the guest, as well as all other personal data related to the identity of the guest, available or known in any a specific moment of time to the Operator (hereinafter referred to as «Personal Data»).
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